General Enquiries
payment method

FAQ

General Enquiries General Enquiries

  1. What are the application procedures and service charges for HGC services?
    For application procedures and service charges, please visit www.threebb.com.hk or call our 3Sales Hotline 1032, our customer service team will be happy to provide in full details.
  2. I am a Hutchison customer using your IDD/ mobile/other services. If I sign up for 3Home Broadband service as well, will there be any special offers or discounts?
    Currently we are providing various offer packages for customers. Please call our 3Sales Hotline 1032 for details.
  3. By what channels I can receive the bill statement?
    Customers may choose to receive their bills for free via email or view their bills via e-account in e-account.threebb.com.hk. HK$10 will be charged for each paper bill by post. To register or update your bill checking and delivering methods, please login to e-account bill management section for detail.
  4. May I check the bill statement online?
    Customer may manage and check their bill payments of the recent 6 months by login to e-account via  e-account.threebb.com.hk . To register e-account service, please enter the website now.
  5. What is the meaning of "CR" in Total Amount Due section in invoice.
    It indicates that customer still has cash surplus in the account and he/she is not necessary to settle any payment.
  6. Is there any charge for paper bill statement by post?
    There will be HK$10 for every paper bill statement by post.
  7. When will be the effective date after the auto-pay application?
    After application of credit card auto-pay, the earliest effective date will start from the next bill cycle. For Customers who request to pay the bill via bank account, they are required to submit “ Direct Debit Authorisation ” to the appointed bank in person and the application will be effective in around 4 to 6 weeks. Please click “ Credit Card Auto-pay ” or “ Bank Account Auto-pay ” to download the form.
  8. How to make a payment?
    Please visit 「 Customer Service 」 「 Payment Methods 」 for detail
  9. What is "e-account"?
    “e-account” is an easy and simple way for our customers to manage various on-line services, such as: Access and manage eBills, where you can: - Check bills and payment history of the recent 6 months through the Internet - Manage bills of different products with one single login - Retrieve call details and call history such as IDD calls - Settel the payment - Update bill checking & delivering methods View, check or update Account and Service Profile through e-account anytime, anywhere Access to various on-line services with a single login name Please enter e-account.threebb.com.hk to register e-account service now.
  10. How to register e-account?
    To register e-account, Please visit e-account.threebb.com.hk , click “register now”, follow the instructions and finish the registration process. If you are existing broadband customers, you may use your broadband email address and password to login the service.
* The speed up to 1Gbps means the broadband speed between building terminal and user terminal. It is based on the network coverage and network construction of user's building.
3Customer Service Hotline: 1033
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