Fibre-to-the-Home<br>@Happy Valley

Fibre-to-the-Home
@Happy Valley

1G Fibre-to-the-Home 1,2 is available at Happy Valley! 18 months of myTV SUPER Optional Pack A! To enjoy a professional one-stop delicated manager and free Wi-Fi consultancy to fit for your home, "Click here" to register now!


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Enjoy the new entertainment experience brought to you by myTV SUPER, including 3,000 hours of TVB self-produced programmes and 8,000 hours of Asian variety shows, dramas and animation. Spectacular content is being broadcast in more than 30 channels. We give you myTV SUPER Service Experience Guarantee, first of its kind, assuring you a no-stutter viewing experience, or double your money back.


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Terms & Conditions

  1. About Offer
    1. ​Hutchison Global Communications Limited ("HGC") provides residential broadband service in designated buildings for up to local upload/download speed 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call 3Customer Services Hotline 2121 1133.
    2. Offer is valid until 30 September 2016 and only applicable to new Customers at selected buildings and successfully installed the 3Home Broadband Service. The Minimum Subscription Period is 24/ 30 months as the case may be. Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
    3. This offer is only applicable to new customers or existing customers at selected buildings and subject to successful installation of Home Broadband at the same installation address. This optional  value-added service is not applicable to the existing customers that is used in 100Mbps below broadband service. Minimum Subscription Period will be 24 months. myTV SUPER service includes Basic Pack, TVB Premium SVOD, Premium Basic Pack and Additional Mobile Device Service (limited to 1 mobile device).  Upon the expiry of the Minimum Subscription Period, HGC will continue to provide you with myTV SUPER service on a monthly basis at the monthly rate for the applicable plan of myTV SUPER service. You may terminate such monthly service by giving HGC one month's written notice. Premium Service is only available to existing Basic Pack customers. Upon termination or expiry of the Basic Pack for whatever reason, Premium Service will be automatically terminated at the same time and no refund or offset of fees paid will be provided. Please check the remaining contract period of the Basic Pack before subscribing to any Premium Service. The service installation address of both the 3Home Broadband Service and myTV SUPER service must be the same. The myTV SUPER service is only applicable to myTV SUPER Box and designated operating systems. Monthly rental fee for myTV SUPER Box is waived during the Minimum Subscription Period. Customer can enjoy Additional Mobile Device Service (limited to 1 mobile device) with the monthly fee waived during the Minimum Subscription Period. Customer is responsible for any data usage costs incurred in accessing myTV SUPER service via any mobile devices. Content on  Additional Mobile Device may differ from that on TV because of broadcast licensing issues. Each account may change device for not more than 3 times a month. myTV SUPER service is provided by TVB.COM LIMITED (“TVB.COM”) subject to the terms and conditions in "myTV SUPER Terms of Service". Please visit www.mytvsuper.com for details. Upon using or installing the service, customer shall be deemed to have agreed to accept and be bounded by its terms and conditions. . myTV SUPER service is only available for use in Hong Kong. TVB.COM reserves the right to change or cancel any channel and/or any content at any time without prior notice. TVB.COM accepts no liability for any such change or cancellation.
    4. The “myTV SUPER Service Experience Guarantee Program” guarantees that subscriber shall enjoy smooth streaming of specific myTV SUPER video contents which are stored in HGC’s data center with designated myTV SUPER Box when connecting to HGC’s Home Broadband Service, which means no buffering or freezing time for 10 seconds or above per hour and no more than 10 buffering time per hour.
    5. The “myTV SUPER Service Experience Guarantee Program” guarantees that subscriber shall enjoy smooth streaming of specific myTV SUPER video contents which are stored in HGC’s data center with designated myTV SUPER Box when connecting to HGC’s Home Broadband Service, which means no buffering or freezing time for 10 seconds or above per hour and no more than 10 buffering time per hour. For details, please visit www.threebb.com.hk/eng/tnc.
    6. HGC and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices, accessories and contents (“Product”). HGC and its employees and agents will under no circumstances be liable to customers or any successors (if applicable) for any direct, indirect or consequential damages, including but not limited to loss of business, profits, or revenue due to the Product. HGC, manufacturers or agents do not provide maintenance services under certain circumstances, which include but are not limited to the following situations: the damage to the Product is caused by accident, misuse, liquid contact, fire or other external causes; or the Product is operated not in accordance with its permitted or intended use as described by the manufacturers or agents; or the repair (include service upgrade and expansion) of the Product has been performed by a person not authorized by manufacturers or agents. Maintenance service does not cover cosmetic damage, such as scratches or dents, or the normal wear or tear. HGC will not provide technical support service for Product which has been altered, changed, intervened or removed. HGC and Product manufacturer or agent will also terminate all warranty and maintenance service. HGC technical support service does not cover assistance in storing, retrieving, and managing files; interpreting system error messages; and determining the timing for hardware or Product repair. HGC technical support service does not cover the effects on or interactions of Product and its software; device or operating system unrelated to customer’s software or connectivity issues; or recovery and reinstallation of software programs and user data. Customer agrees that the information provided to HGC can be used by HGC, its affiliated companies, agents and contractors for processing service application, installation and provision of service, credit assessments, billing, payment collection and customer services in accordance with HGC Privacy Policy. HGC will protect your information in accordance with HGC Privacy Policy and Personal Information Collection Statement which are available for review at www.threebb.com.hk. HGC will not be liable for any failure or delay in performing its obligations which are beyond its reasonable control. The Product may contain links to third party websites that are not controlled by HGC. HGC assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC will not and cannot censor or edit the content of any third-party sites. Customer shall pay service inspection fee of HK$150 to HGC for all on-site inspection (save and except for those faults or problems caused solely by the telecommunication system, equipment or devices provided by HGC. HGC reserves the right to amend the terms and conditions herein, which shall be subject to the final decision of HGC. Use of myTV SUPER service requires compatible devices, Internet access, and periodic updates (fees imposed by third parties may apply). The latest version of the software is recommended and may be required to access myTV SUPER service for certain features or transactions. Customer acknowledges that they are responsible to obtain and maintain at their own expense all equipment, systems or software, and services needed to access myTV SUPER service. Customer shall bear any communication or data transmission charges incurred by accessing to myTV SUPER service and updating the software through a third party network. Use of myTV SUPER service may affect customer’s enjoyment and/or the operation of the broadband or wireless services provided by a third party network and TVB.COM shall not in any event be liable in respect thereof.  Customer’s use of third parties’ websites and/or applications linked to myTV SUPER service may be governed by additional or different terms and conditions. Those additional terms and conditions of such web pages and applications will apply to customers in addition to these service terms and will prevail over these service terms if there is any inconsistency regarding customer’s use of those web pages and/or applications. TVB.COM assumes no responsibility for any third party websites and/or applications. When customer uses myTV SUPER service with their network bandwidth service, the network bandwidth may be reduced. As their use of myTV SUPER service will require Internet connection and incur network data transmission fees, they should beware their network consumption and the network data transmission fees being charged by their network service provider and contact them for any queries. Installation and use of myTV SUPER service by Apps will occupy certain storage capacity of the device. Therefore, please maintain sufficient storage capacity in the device at all times. myTV SUPER Box requires HDMI connection to TV and does not support HDMI splitters.
    7. HGC reserves the right to offer an alternative gift without prior notice if the premium is out of stock.  HGC and its employees and agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable), and the contact information is shown on the package.
    8. The above Installation Fee only covers the standard installation work. Depending on the actual circumstances of the installation address, if HGC or its installation staff or contractor, in its absolute discretion, considers that the required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then HGC shall have the right to impose on customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).
    • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
    • The above offers shall be subject to the relevant terms & conditions. HGC reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
    • HGC shall have the final decision in terms of any dispute. For details, please enquire our salesmen.


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