Installation Suggestion
▪ Advisory Guide for IP address configuration
  1. IP Address Configuration Requirements
  - 1.1 Check List
- 1.2 Method of Checking
  2. Method of Configuration
   
▪ Email Configuration Guide
  1. Outgoing Mail Server (SMTP) – Using 3 Fixed Broadband Domain (Outlook Express 5.0 or above)
  2. Outgoing Mail Server (SMTP) – Using Non-3 Fixed Broadband Domain (Outlook Express 5.0 or above)
  3. Change E-mail Account Password
   
▪ Newsgroup Configuration Guide
  Outlook Express - Setup Guide
   
▪ Default Internet Explorer Setting Guide
  1. General Setting
 

2. Connection Setting

 

3. Security Setting

Technical Support
▪ Modem Signals
  Self-Check Menu of Modem Signals

Email Configuration Guide
1. Outgoing mail server (SMTP) – Using 3 Fixed Broadband Domain (Outlook Express 5.0 or above)
  1.Open "Outlook Express".
 
  2. Select "Tools" from pull-down menu, click "Accounts".
 

  3. Choose “Mail” page, click “Add”, and then click “Mail” to open the Internet Connection Wizard.
 

  4. Fill in "User Name" (e.g. User_ID), and then click "Next".
 

  5. Input your “E-mail address” (e.g. User_ID@threebb.com.hk), and then click “Next”.
 
   
  6. Choose “POP3” as “My incoming mail server”. Fill in your "Incoming mail (POP3, IMAP or HTTP) server"
(e.g. pop.threebb.com.hk) and "Outgoing Mail Server (mail02.threebb.com.hk or mail02.hgcbroadband.com (if applicable) or mail02.net-yan.com (if applicable)".
 

  7. Fill in "Account name" (e.g. User_ID@threebb.com.hk) and "Password”, then click "Next".
 

 
8. Click "Finish".
 


 
9. Your account will be created on the “Mail” page (e.g. pop@threebb.com.hk), double-click "pop.threebb.com.hk".
 


 
10. Select "Servers" tab, input “Incoming mail (POP3)” (e.g. pop.threebb.com.hk), “Outgoing mail (SMTP)”
(mail02.threebb.com.hk or mail02.hgcbroadband.com (if applicable) or mail02.net-yan.com (if applicable)), “Account name”(e.g. User_ID@threebb.com.hk)
and “Password”. Then tick "My server requires authentication", and click "Settings".
 


 
11. Select "Log on using", then input your 3 Fixed Broadband e-mail address as “Account name” and input “Password”,
then click "OK".
 


 
12. Click "Close" to finish the whole settings.
 

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2.Outgoing mail server (SMTP) – Using Non-3 Fixed Broadband Domain (Outlook Express 5.0 or above)
 

1.Open "Outlook Express".

 
 

2.Select "Tools" from pull-down menu, click "Accounts".

 

  3.Choose “Mail” page, click “Add”, and then click “Mail” to open the Internet Connection Wizard.
 

 

4.Fill in "User Name" (e.g. User_ID), and then click "Next".

 

  5.Input your “E-mail address” (e.g. User_ID@abc.com), and then click “Next”.
 

 

6. Choose “POP3” as “My incoming mail server”. Fill in your "Incoming mail (POP3, IMAP or HTTP) server"
(e.g. pop.abc.com) and "Outgoing Mail Server (mail02.threebb.com.hk or mail02.hgcbroadband.com (if applicable) or mail02.net-yan.com (if applicable)".

 

  7. Fill in "Account name" (e.g. User_ID@abc.com) and "Password”, then click "Next".
 

  8. Click "Finish".
 

  9. Your account will be created on the “Mail” page (e.g. pop@abc.com), double-click "pop.abc.com".
 

 
10. Select "Servers" tab, input “Incoming mail (POP3)” (e.g. pop.abc.com), “Outgoing mail (SMTP)” (mail02.threebb.com.hk or mail02.hgcbroadband.com (if applicable) or mail02.net-yan.com (if applicable)), “Account name” (e.g. User_ID@abc.com) and “Password”. Then tick "My server requires authentication", and click "Settings".
 


 
11. Select "Log on using", then input your 3 Fixed Broadband e-mail address as “Account name” and input “Password”,
then click "OK".
 


 
12. Click "Close" to finish the whole settings.
 


 
Reference:
Domain name
Incoming mail server name
Outgoing mail server name
　threebb.com.hk 　pop.threebb.com.hk 　mail02.threebb.com.hk
　hgcbroadband.com 　pop.hgcbroadband.com 　mail02.hgcbroadband.com
　net-yan.com 　pop.net-yan.com 　mail02.net-yan.com
 
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3. Change of Password
  1. Go to http://password.hgcbroadband.com .
   
  2. Enter Your e-mail address, password and new password.
 
   
  3. Click "Change Password"
 
   
  Password changed successful!
 

Press Here to change your E-mail Password.
   
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Outlook Express - Setup Guide
▪ 1. Start "Outlook Express".
 
   
  2. In Outlook Express, click Accounts on the Tools menu.
 
   
  3. In the Internet Accounts dialog box, click Add, and then click News.
 
   
  4. In the Display Name box, type the name you want other people to see when you post a message, and then click Next.
 
   
  5. In the E-mail Address box, type the e-mail address for the account you are using (for example, apple1234@hutchcity.com), and then click Next.
 
   
  6. In the News (NNTP) Server box, type "news.hgcbroadband.com". Then click Next. NOTE: This information is provided by your Internet service provider (ISP). If you do not know this information, contact your ISP.
 
   
  7. In Outlook Express, click Next in the Congratulations screen, and then click Finished. You can now set your default newsgroup, or click Close.
   
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Default Internet Explorer Setting Guide
▪ 1. General Setting
  1.1 Right click "Internet Explorer " on desktop, then click "Properties"
 
   
  1.2 Select "General", press "Delete Cookies" or "Delete Files"
 
   
  1.2.1 Delete Cookie, press "OK"
 
   
  1.2.2 Delete Files, click "Delete all offline content", then press "OK"
 
   
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▪ 2. Connection Setting
  2.1 Right click "Internet Explorer " on desktop, then click "Properties"
 
   
  2.2 Select "Connections" and select "Never dial a connection". After that, press "LAN Setting"
 
   
  2.3 Then unclick all boxes, then press "OK"
 
   
  2.4 Select "Advanced", then press "Restore Defaults"
 
   
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▪ 3. Security Setting
  3.1 Right click "Internet Explorer " on desktop, then click "Properties"
 
   
  3.2 Select "Security", then press "Custom Level"
 
   
  3.3 Then select "Low" and press "Reset" button
 
   
  3.4 Then press "Yes" button.
 
   
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3Customer Services Hotline: 3166 3333